Trust

This value means that individually and as a team:

• We work so that we have enough mutual trust not to have to control each other.
• We talk openly about our plans and intentions, and their implementation
• We have time for each other.
• We give each other support and assistance when needed.
• We respect each other and strive for the best possible mutual understanding.
• We work together with an awareness of shared responsibility for the end result.
• We do not favour anyone and strive for equality between all team members.
• We provide a replacement and support in the absence of any of the individuals.
• We work in such a way that we do not cause unnecessary extra work for others.
• We strive to be independent in the performance of our duties so as not to burden others with our dependence.
• We are honest with each other and say straightforwardly what we want to communicate.
• We trust that others will do what they declare without having to be reminded or urged.
• We offer realistic deadlines for the work we undertake.
• If we demand something from others, we first demand it from ourselves.
• If problems arise or we can’t find a solution to a problem, we don’t hide it - rather report it on an on-going basis to get the support we need.
• We do not shift the blame and responsibility to others but focus on finding the best solution.
• We avoid overtones and “hidden agenda” in our statements, and we do not seek them in others.
• We do not “whitewash” ourselves — and if we could have done something better we treat such a situation as a lesson to be learnt.
• We do not abuse the other’ trust and willingness to help.
• We do not reject the offer of help from others if it is needed.
• We respect our time and our work and try not to interfere each other.

• We do not take on work or responsibilities that we may not complete within the deadline or with the expected quality.
• We maintain similar service standards towards all clients. If we see opportunities to provide a higher level of service, we first agree such an initiative within the team and with the managers.
• When asking others for help, we first ask what their current workload is.
• We do not refuse to help others if we have the time and capacity to do so.
• We make decisions responsibly and with an awareness of the consequences. We respect the others’ decisions.
• We count on the opinion of others and show understanding of dissenting opinions.

This value means that in the relationship with our clients:

• We perform each service with a view to long-term and comprehensive cooperation.
• We honestly present pros and cons of each proposed solution.
• We make clients aware of the advantages and benefits of a comprehensive service.
• We support our clients in situations requiring insurance cover.
• We support our clients in situations requiring insurance cover.
• We present various risk protection strategies and models and help implement them.
• We only work on the basis of exclusive mandates.
• As often as possible we try to maintain direct relations with our clients.
• We try to resolve any errors or shortcomings as quickly as possible and do not conceal them.
• If we do not find a solution to the problem referred to us by the client, we do not conceal this, but inform the client of the difficulties arising and the action we are taking.
• We keep the client updated about the progress of work related to their case.
• We learn from our mistakes.
• We present the company in a good light.