This value means that individually and as a team:
- In every situation, we ask ourselves “is there anything more I can do about it?”
- We bring things to a conclusion. If for various reasons it is not possible, we make sure that the matter is dealt with properly.
- We respect the knowledge, competence, experience, and work of other team members.
- We act with awareness that even excellent solutions can be improved.
- We strive to broaden our specialisations and to become an authority in them.
- We are up to date in our areas of expertise and:
- We know the current legal state.
- We keep track of changes and updates to insurance products.
- We expand our knowledge in areas of specialisations.
- We follow industry trends and events.
- We always offer scope before price.
- We use our experience to build know-how.
- We achieve the best results both in terms of quality (content) and efficiency (we strive for operational excellence).
- We never say that something is impossible until we have tested it.
- We hold meetings to share knowledge, experience, and solve current problems (anyone can initiate such a meeting).
- Each of us knows what they bring to the team and tries to increase their input. This way, we all benefit from the synergies that arise.
- We create development opportunities for each of us, taking into account individual predispositions and expectations.
- We provide access to sources of up-to-date knowledge and industry authorities.
- We do not stand still — we develop our competences, expand our knowledge, learn what allows us to be better and generate the best solutions.
- We put 100% of ourselves into our daily activities.
This value means that in the relationship with our clients:
- In every situation, we ask ourselves “is there anything more I can do about it?”
- We bring things to a conclusion. If for various reasons it is not possible, we make sure that the matter is dealt with properly.
- The conclusions of each damage analysis allow us to constantly improve the solutions we propose. We respect the work of other brokers.
- We respect the work of other brokers.
- We strive to get to know our clients’ businesses as well as possible to identify all risks and offer them adequate protection.
- We ask questions to provide the best solutions (but we don’t ask questions if we know the answers).
- We inform clients that they can count on us in any crisis situation.
- We never say that something is impossible until we have tested it.
- We operate internationally — we accompany our clients and partners in their operations in foreign markets.
- We do not create situations that create conflicts of interest. We identify any conflict of interest situation and seek to resolve it.
- We benefit from the knowledge and experience of clients and partners.
